Frequently Asked Questions

Most frequent questions and answers

Shipping and returns ?

aurarua™ ships anywhere in the United States, and to all US territories and military APO/FPO addresses.
Please contact support regarding returns and they will provide you with a shipping label for you to use. In some cases a e-Gift Card or an Exchange Voucher when an exchange is initiated.

Sizing ?

Each design will have detailed information about sizing and measurements. For rings, we use US size charts. Contact support for a printable PDF size chart.

Products ?

aurarua™ sells and produces several types of jewelry. Each design will have detailed information listed about the material used.

Payments ?

The following credit cards are accepted for online shopping: Visa, Master, Amex, and Discovery. We also offer Google pay and Apple pay at checkout. Paypal is additional option.

Security ?

aurarua™ utilizes Stripe as the payment processor. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, we use the best-in-class security tools and practices to maintain a high level of security at Stripe.

Your account ?

A link to your personal account can be found at the bottom of each page. Your dashboard will show all orders, address,es and login information for your account.

Promotions and discounts ?

aurarua™ runs promtions from time to time. Follow us on social media for product updates, promotions and at time discounts.

How to become an ambasedor ?

aurarua™ Trendsetter program is by invitation only™. A link can be found at the bottom of each page. Use that to sign up and your request will be verified and processed within 24 hours.